No. MH/RIII/CSI Roll out-RMS/11/2018-19 Date 18-06-2018
To,
Shri
H C Agarwal, IPoS
Chief Postmaster General,
Maharashtra Circle,
Mumbai 400001
Sub: - Regarding CSI problems after rollout RMS Divisions.
Respected sir,
This is in continuation of this union letter even no.
dated 17-03-2018 regarding problems faced by staff after roll out the RMS divisions.
In this regard, your honour is requested
to kindly recall our discussion on the subject in an informal meeting. It is regret to mention that still the rolled-out
offices being facing various problems day by day and not streamlined till the
date.
In this regard,
it is brought to notice that the staff of RMS is
being struggled for the smooth
functioning of rolled out atmosphere by sharing their problems and solution by
establishing the social WhatsApp groups.
All staff of RMS rolled out is being worked
at their level best which is highly appreciable. Still,
the following issues are required to solve at a top
priority level.
1.
The slowness of software SAP IPVS -
It is learnt from rolled out RMS
Divisions roughly not more than 500 article scanning per hour instead of
1200 per hour in local based speed net system. The existing norms are not suitable in changed
environment of SAP IPVS due to the slowness
of software. The required manpower may please be provided to cope up of work
It may due to the server of SAP is down or Sify
connectivity issue like low bandwidth, faulty routers, heavy traffic on the single router.
2.
Bandwidth upgradation:- It is learnt that some
Divisions send their upgradation request but not yet further any up gradation
of bandwidth received from higher authority. While upgrading the bandwidth
actual utilization of infrastructure i.e. nodes and workload may be considered
no any office should be dislocated for want of required bandwidth.
3.
Loss of connectivity - While mail office set
functioning in some interval loss of connectivity it may due to server down or Sify link down or lack of enough number of SAP servers
It
is also brought to notice of your honour that directorate has strictly
instructed not to utilize legacy software after Roll of CSI. Hence some
divisions are being manifested the dispatch of article on Excel sheet to avoid
transfer of next set. This may cause increase various complaints from customers
due to non availability of track and
trace out of articles in future.
4.
Outsider issue – Your honour is well aware that our circle is facing
acute shortage of manpower and hence some
outsiders/college students are being utilized to
cope up with the workload. But in CSI there is no provision of user ID and password provided for article scanning in SAP IPVS in
respect of Outsiders/College students due to no specific instructions from Directorate for job allocation to outsiders.
Hence immediate provision for temporary userID and password may be provided to
outsiders/college students for SAP IPVS operational work only and authority may
be given to concerned divisional head.
In
this regard, it is again brought to notice of your honour that in rolled out
offices the password and username of
regular employees i.e. who are working at DO, HRO,
SRO and MTS official is given to outsiders for working on IPVS software which
is highly objectionable and it is very difficult to fix any responsibility in
case of any misappropriation done by outsiders. When officials are not
performing duty in office or on leave may also utilize
by outsiders while working in mail
offices and it is very risky. The service matters like financial matters leave cases, transfer, GPF etc. are also linked with the IPVS software.
5.
SAP Support – In some time SAP connectivity not
supported due to maintenance at a central
server or any other reason. Due to non-intimation of schedule of maintenance to
concerned RMS mail offices, all manpower is being become idle and the staff is required to stay wait and watch under
tension for the SAP connectivity mainly working during night set need the proper support of Sify network, SAP server. It is therefore requested to your honour kindly intimate schedule of maintenance of
central server so as to enable proper arrangement of manpower by the HRO/SRO.
The
supervisors are reporting their problems
in their daily reports but it is not known that whether an action for a solution
to these problems or reporting to higher
authority is being done or otherwise. Your honour is requested to please
detailed report may please be obtained from the divisional head of Rolled out
offices and action taken by them for the smooth functioning of all RMS
divisions and avoid dislocation of public mail.
The
earlier software’s are working offline but IPVS software operated online hence
the work is being disturbing while low speed or non-receipt of connectivity
from Sify network/ SAP connectivity and during SAP maintenance period. It is
therefore again suggested to please do the needful possibility of operation of
software offline to avoid dislocation of work for want of connectivity or other
reason to avoid loss of revenue and our valuable customers. We may communicate
the work after the end of work at the existing practice of legacy software or
CSI at par with the Postal wing. The
manifesting of articles on excel sheet does not serve the issue of the track
and trace out facility of artilces at departmental website and complaints and
enquires are likely to be increased.
Your
honour urges to look into the matter personally and cause for corrective
measures for early solutions on all issues of CSI roll out in RMS for smooth
function of all RMS division and proper care of public mail.
I
shall remain highly thankful for your
honour for the same.
With regards
Yours sincerely,
(A B Shivtare)
Circle
Secretary
AI
RMS And MMS Emp. Union Gr C
Maharashtra
Circle